AUTHENTICITY & CONDITION

IS THIS WATCH AUTHENTIC

Absolutely. Every watch we sell is thoroughly inspected and guaranteed to be 100% authentic. We carefully verify each timepiece before it is offered for sale, giving you complete confidence in your purchase. If you ever have questions about a specific watch, we're always happy to discuss its provenance, condition, or authenticity with you.

IS THIS THE EXACT WATCH I'LL RECEIVE?

Unless otherwise noted in the listing, the photos shown are representative model photos and may not be the exact watch currently in inventory. Our inventory moves quickly, making it difficult to keep every listing updated with new photography. We'd be happy to provide high-resolution photos and videos of the exact watch currently available before you purchase—just reach out and ask.

HOW DO YOU GRADE CONDITION?

We use a simple, transparent grading system to help set expectations:

Brand New / Unworn
Never worn and in new condition.

Like New
Shows little to no signs of wear and presents exceptionally well.

Pre-Owned
Previously worn with varying degrees of normal wear consistent with age and use.

Condition can be subjective, so we're always happy to provide additional photos, videos, or a detailed description of any watch before you purchase.

WHAT'S INCLUDED WITH THIS WATCH?

Unless otherwise noted in the product description, our watches are sold as complete sets. This typically includes the original inner and outer boxes, warranty card, manuals, booklets, card holder, hang tags, and all original bracelet links. If anything is missing, it will always be clearly disclosed in the listing.

TRADES & SOURCING

DO YOU ACCEPT TRADES?

Absolutely—we love trades.

If you're interested in trading your current watch toward another, simply visit our Sell Your Watch page and submit a few details about your timepiece. We'll review it and provide a competitive trade value that can be applied toward your purchase. We regularly accept trades involving Rolex, Audemars Piguet, Patek Philippe, and many other luxury brands.

CAN YOU SOURCE ANOTHER WATCH?

Sourcing luxury watches is one of our specialties.

While we maintain a large inventory, we also have an extensive network of trusted dealers and collectors. If the watch you're looking for isn't currently in stock, we can often source it quickly, safely, and at a competitive price. Whether you're searching for a specific reference, dial, year, or configuration, we'd be happy to help.

WARRANTIES & RETURNS

DOES THIS WATCH INCLUDE A WARRANTY?

If the watch is still within the manufacturer's warranty period, any remaining factory warranty will transfer with the watch.

Warranty coverage varies by manufacturer, so if you have any questions about what's covered or how much warranty remains, we're always happy to help—before, during, or long after your purchase.

WHAT IS YOUR RETURN POLICY?

Due to the unique nature and market volatility of luxury timepieces, all sales are generally considered final unless otherwise stated.

That said, our goal is for every customer to be completely satisfied with their purchase. If a watch were ever materially misrepresented, we will absolutely make it right. In certain situations, exchanges or other solutions may also be available on a case-by-case basis. If you have any concerns before purchasing, we encourage you to reach out—we're always happy to answer questions and ensure you're buying with confidence.

PRICING & VALUATIONS

HOW DO YOU DETERMINE YOUR PRICING?

Every watch is priced individually based on a variety of factors, including brand, reference number, condition, completeness of the set, age, rarity, and current market demand.

We continuously monitor both current and historical market trends to ensure our pricing remains fair, competitive, and reflective of the market. Our goal is to provide exceptional value while maintaining complete transparency.

APPRAISALS

DO YOU OFFER APPRAISALS?

Yes. We work with a trusted third-party appraisal service to provide professional watch and jewelry appraisals for insurance, estate planning, and other purposes.

Appraisals are available for an additional fee. Contact us to discuss your needs and we'll be happy to guide you through the process.

CUSTOMER SUPPORT

HOW CAN I CONTACT SASHA'S WATCHES?

Phone, Text & WhatsApp
(858) 333-0715

Email
sales@sashaswatches.com

Website
(Contact Form Link)

You can also reach out through any of our social media channels, though we recommend calling, texting, or emailing us for the fastest response.